For snow globes with discolored water or broken globes, send them to the above address in the original styrofoam packaging if available. If you don't have the original box, wrap it very well and pack in with 'packaging peanuts'. The globe will be returned to you in the same package, so to prevent freezing and breakage, it's up to you to pack it well. Please don't send globes containing water during the freezing weather as they can break while sitting in the delivery trucks.
Include your name, address and phone number and instructions inside the box. After your snowglobe is repaired, you'll be called with the cost of the repair and return shipping. When we receive your money order your globe will be returned when there is no threat of it freezing.
